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March 14, 2021

 

Free, downloadable files, including templates.


Customer Touchpoint Planning Customisable Templates (.docx format)

Customer Touchpoint Planning: Table 1

Customer Journey Planning” resource “Table 1: Our Touchpoints”.

Customer Touchpoint Planning: Step-By-Step List

Customer Journey Planning” resource “List: Map, Review, and Improve Your Touchpoints”.

Customer Touchpoint Planning: Table 2

Customer Journey Planning” resource
“Table 2: Touchpoints Identification, Review and Improvements”.


 


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